LeagueApps is a fast-growing, venture-backed company that is using data and technology to build the largest community around youth and local sports. We count professional leagues, teams and athletes as investors and partners, and reach millions of people every day through our best-in-class SaaS platform. We’re looking for team members who want to be part of building the greatest local sports company in the world.
LeagueApps operates at the intersection of sports, technology and community. Our sports management platform powers youth and recreational sports organizations across the country, making sports seamless — in everything from registration to payments to communications. More than software solutions, we’re creating community, serving as a thought-leader and bringing insights on such important topics as professionalization of youth sports, encouraging girls in sports, injury prevention for youth players, and how technology will affect the future of sport.
About The Position:
The Director of Customer Success is responsible for leading the team that drives adoption and successful business outcomes for LeagueApps customers. This role includes leading a team of Customer Success Managers, providing support for customer escalations, guiding strategy around cross-sells and growth, and defining department playbooks for key activities. You will play an integral role in shaping the customer experience we provide and helping our customers get the most value out of our products and services. You will also be responsible for helping craft the overarching Customer Success strategy in partnership with the VP of Customer Success.
Ultimately, you’ll have the opportunity to build relationships and own initiatives that will enable a broad range of career pathways at the company. We are at a stage where every single person has the ability to make a huge impact.
Working at LeagueApps:
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. LeagueApps is proud to be an equal opportunity workplace.