LeagueApps is a fast-growing, venture-backed company that is using data and technology to build the largest community around youth and local sports. We count professional leagues, teams and athletes as investors and partners, and reach millions of people every day through our best-in-class SaaS platform. We’re looking for team members who want to be part of building the greatest local sports company in the world.
LeagueApps operates at the intersection of sports, technology and community. Our sports management platform powers youth and recreational sports organizations across the country, making sports seamless — in everything from registration to payments to communications. More than software solutions, we’re creating a community, serving as a thought-leader and bringing insights on important topics such as encouraging girls in sports, injury prevention for youth players, and how technology will affect the future of sport.
Excellent communicator. You will be speaking with our customers every day. You need to be able to clearly walk them through a solution and articulate how to best utilize our tools and features.
Adaptable. You can connect to a wide-range of customer types, from non-technical users to tech wizards.
Master of product. You will not rest until you know how to configure and utilize the LeagueApps platform for every type of partner we have.
Cool-headed, composed, able to weather a storm. You treat customers with the patience, empathy, and respect of a partner. Entrepreneurial minded, innovative thinker, creative problem solver. Fast learner, self-motivated, detail-oriented. Be a teammate. Work well in conjunction with all team members across account management, product, and engineering functions. Knack for helping different people, solving problems, and delivering a valuable customer experience.
About The Position:
The Customer Support Specialist will be joining our Customer Success team to be the "first line of defense" for many of the interactions we have with customers. In this role, you will play an integral role in shaping the customer experience we provide and helping our league partners (our customers) get the most value out of our product and service. We want our partners to rave about our service and tell other organizations about LeagueApps, all thanks to you!
Working at LeagueApps:
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. LeagueApps is proud to be an equal opportunity workplace.