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Customer Success Manager

About LeagueApps:

LeagueApps is a fast-growing, venture-backed company that is using data and technology to build the largest community around youth and local sports. We count professional leagues, teams and athletes as investors and partners, and reach millions of people every day through our best-in-class SaaS platform. We’re looking for team members who want to be part of building the greatest local sports company in the world.

LeagueApps operates at the intersection of sports, technology and community. Our sports management platform powers youth and recreational sports organizations across the country, making sports seamless — in everything from registration to payments to communications. More than software solutions, we’re creating community, serving as a thought-leader and bringing insights on such important topics as professionalization of youth sports, encouraging girls in sports, injury prevention for youth players, and how technology will affect the future of sport.

Position Mission:

The Customer Success Manager will report to a Customer Success Team Lead and be a driving force for the activation, retention and growth of LeagueApps customers. This position is responsible for managing relationships with new and existing LeagueApps customers of varying size and scope. You’ll be a critical member of the team as the owner of the initial launch, training and ongoing activation of your customer portfolio. You’ll also play an integral role in shaping the customer experience we provide and helping our customers get the most value out of our products and services. We want our customers to rave about the LeagueApps experience and service, all thanks to you! 

Ultimately, you’ll have the opportunity to build relationships and own initiatives that will enable a broad range of career pathways at the company.  We are at a stage where every single person has the ability to make a huge impact. 

Responsibilities:

  • Act as a trusted adviser, thought leader and subject matter expert to LeagueApps customers 
  • Own the onboarding and management of your portfolio, including activation, retention and growth of your partner base
  • Share new product improvements and additional LeagueApps services that will benefit your customers
  • Clearly communicate customer feedback to key stakeholders at the company
  • Work closely with the Support, Product and Tech teams to ensure partners receive the proper level of service
  • Be the face of LeagueApps to our customers!
  • Likes — and needs — to win.

Requirements:

  • 2-4 years experience in a client-facing customer success or account management role, ideally at a SaaS company
  • Experience supporting deployments of software to new clients
  • Proven track record of highly-professional customer service in a dynamic, start-up environment
  • Excellent communicator who is comfortable articulating how to best utilize our tools and features
  • Entrepreneurial, solutions-oriented mindset with innovative ideas to inspire customer loyalty and adoption
  • Adaptable and able to connect to a wide-range of customer types, from non-technical users to tech wizards
  • Strong project management skills
  • Fast learner, self-motivated, detail-oriented
  • Able to work well in conjunction with all team members across sales, account management, product, and engineering functions
  • Proficiency in Excel and PowerPoint is preferred
  • Bachelor’s degree or equivalent work experience required

Working at LeagueApps:

  • Equity Grants
  • Health Benefits! Medical, Dental, and Vision Health coverage
  • We'll pay for your sports leagues!
  • Computer, Cell Phone and Gym Subsidies
  • Culture and work environment that emphasizes teamwork, passion, learning, and fun.  Check out our Instagram to see for yourself
  • Social impact opportunities through our FundPlay initiative that includes events, volunteering, and grant-makings

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. LeagueApps is proud to be an equal opportunity workplace.

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